Refund Policy
At OztrailGazebo.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer refunds or exchanges in accordance with this policy.
Returns and Refunds
Products purchased from OztrailGazebo.com may be returned within 30 days of receipt. Items must be unused, in original packaging, and in a condition suitable for resale. Refunds will be processed using the original payment method.
Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Custom-made or personalized products
- Gift cards
- Sale or clearance items
Faulty or Damaged Goods
If your product arrives damaged or develops a fault within the warranty period, please contact us promptly through our website. We will assess the issue and provide a replacement, repair, or refund as appropriate.
Exchanges
Exchanges are available for products of equal value. If you wish to exchange an item, please ensure it meets the conditions outlined above and contact us through OztrailGazebo.com for instructions.
Shipping Costs
Customers are responsible for return shipping costs unless the product is faulty or incorrectly supplied. Original shipping fees are non-refundable.
Processing Refunds
Once your returned item is received and inspected, your refund will be processed within 7–10 business days. Refund confirmation will be displayed on our website account page.
Policy Changes
OztrailGazebo.com reserves the right to update this refund policy at any time. The latest version will always be available on our website.
Contact Us
For questions regarding refunds or returns, please visit oztrailgazebo.com.